Privacy Policy

At Westside Property Management, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) and applicable Victorian law. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking.

2.1 Information We Collect

• Personal Information: When you make a booking or contact us, we may collect your name, address, email, telephone number, payment details, and government-issued identification as required.

• Usage Data: We may automatically collect data such as IP addresses, browser types, pages visited, and other diagnostic data to help us improve our website and services.

• Cookies and Similar Technologies: We use cookies to enhance your browsing experience (see our Cookie Policy below).

2.2 How We Use Your Information

• Providing Services: To process bookings, manage reservations, and communicate with you regarding your stay.

• Improvement and Marketing: To analyze usage trends and improve our website and services. With your consent, we may use your contact details to send you marketing communications; you can opt out at any time.

• Legal Compliance: To comply with legal obligations and protect our rights and interests.

2.3 Disclosure of Your Information

• Service Providers: We may share your data with trusted third parties (e.g., payment processors such as Stripe, IT service providers) who assist in operating our website and delivering services.

• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.

2.4 Data Security & Retention

• Security: We take reasonable steps to protect your information from misuse, loss, unauthorized access, modification, or disclosure.

• Retention: Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

2.5 Your Rights

You have the right to access, correct, or delete your personal data. If you wish to exercise these rights or have any questions about how we manage your information, please contact us at info@westsidestay.com.

2.6 Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated effective date.