Terms of Service
Effective Date: 15 March, 2025
Welcome to Westside Property Management, trading as WestsideStay. By booking accommodation through our website (https://westsidestay.com), you agree to these Terms of Service.
1. Booking & Payment
1.1 Payment Schedule - A 20% non-refundable booking deposit is required at the time of booking to confirm your reservation. The remaining 80% balance will be automatically charged 30 days before the scheduled check-in date using the payment method provided during booking. For bookings made within 30 days of check-in, the full accommodation amount is payable at the time of booking.
1.2. Payment Authorisation – By completing your booking, you authorise Westside Property Management to process payments in accordance with the above payment schedule using your nominated payment method.
1.3. Pre-Check-In Verification – We may require additional identity verification, including but not limited to a government-issued ID and credit card verification before check-in. Failure to comply may result in the cancellation of your reservation without a refund.
1.4. Cancellation Policy – Bookings may be cancelled for a full refund of the accommodation charges if the cancellation request is received at least 21 days before the scheduled check-in date, provided the remaining balance has not yet become due. Once the final balance has been charged, cancellations are non-refundable unless otherwise required under applicable Australian Consumer Law.
2. Chargebacks & Disputes
2.1. No Chargeback Policy – By booking with us, guest agree contact Westside Property Management first to reslove any payment concerns before initiating a chargeback or payment dispute. Most issues can be resolved quickly through our customer support team.
2.2. Proof of Stay & Payment – We maintain check-in records, electronic key access logs, and other documentation to verify guest stays. In the event of a dispute, these records will be submitted to the payment processor or financial institution as evidence.
2.3. Fraudulent Disputes – Fraudulent or knowingly false chargeback claims may result in legal action, recovery of associated costs, and report to relevant fraud prevention service where permitted by law.
3. Security Deposit & Damages
3.1. Incidental Charges – We reserve the right to charge your payment method for any damages, excessive cleaning fees, or policy violations incurred during your stay.
3.2. Deposit Hold – A security deposit pre-authorisation may be placed on your payment method before check-in. Following a satisfactory property inspection, the authorisation will generally be released on the day after check-out. Depends on your financial institution, the release of the hold may take up to 7 business days to appear.
3.3 Security Deposit Release - A security deposit pre-authorisation is separate from the booking payment and is not a charge unless additional amounts become payable under these Terms.
4. Guest Responsibilities & House Rules
4.1. Compliance with Property Rules – Guests must comply with all property rules, building regulations, and local laws.
4.2. Occupancy Limits – The number of guests must not exceed the limit stated in your booking. Unregistered guests are not permitted.
4.3. Noise & Disturbances – Excessive noise, parties, or disruptive behavior will result in immediate eviction without a refund. Note that recent legislative changes in Victoria empower owners corporations to take action against short-stay occupants causing disturbances.
4.4. No Smoking, No Pets – Unless explicitly stated, smoking and pets are strictly prohibited. A violation may result in additional cleaning fees.
5. Compliance with Victorian Regulations
5.1. Short-Stay Accommodation Levy – From 1 January 2025, a 7.5% levy applies to short-stay accommodations in Victoria. This levy will be added to your booking total, including fees and charges such as cleaning fees and GST, where applicable.
5.2. Owners Corporation Rules – Guest must comply with any applicable Owners Corporation Rules communicated by Westside Property Management.
6. Liability & Indemnification
6.1. Guest Assumption of Risk – You acknowledge that your stay is at your own risk, and to the extent permitted by applicable law, Westside Property Management is not responsible for accidents, injuries, loss, or theft of personal belongings.
6.2. Indemnification – You agree to indemnify and hold Westside Property Management harmless from any claims, liabilities, damages, or expenses arising from your stay.
7. Promotions & Discount Codes - Promotional offers and discount codes are subject to availability and may be modified, suspended or withdrawn at any time without prior notice. Unless otherwise stated, only one promotional offer or discount code may be used per booking and promotions cannot be combined. Westside Property Management reserves the right to determine eligibility for promotional offers and to refuse or cancel any promotion where misuse, abuse, fraud or a breach of these Terms is suspected.Nothing in this clause limits your rights under the Australian Consumer Law.
8. Legal Jurisdiction & Governing Law
8.1. Jurisdiction – These terms shall be governed by the laws of the State of Victoria, Australia. Any disputes subject to applicable Austrian laws. Nothing in these Terms limits any rights available under the Australian Consumer Law.
8.2. Agreement to Terms – By booking with us, you acknowledge that you have read, understood, and agreed to these Terms of Service.